What do you do?
Are you an efficient, organized, and customer-focused professional looking to be a crucial part of a thriving gate repair team? As an AZ Gate Dr Dispatcher, you will play a central role in coordinating and ensuring the smooth operation of our gate repair services. Your primary responsibility will be to manage service requests, schedule appointments, and communicate effectively with customers and field technicians to ensure timely and quality gate repairs.
Key Responsibilities:
Service Coordination: Receive incoming service requests from customers via phone, email, or online platforms. Assess the urgency and nature of the repair needed and schedule appointments accordingly.
Technician Assignment: Assign field technicians to repair jobs based on their skills, availability, and location. Provide clear instructions and ensure they have the necessary equipment and materials.
Customer Communication: Maintain excellent communication with customers throughout the repair process. Update customers on appointment times, technician arrivals, and any delays. Address customer inquiries and concerns professionally and courteously.
Appointment Scheduling: Efficiently manage and optimize the technician schedules, ensuring timely arrivals at customer locations. Prioritize urgent requests and provide flexibility when possible.
Job Documentation: Maintain accurate records of service requests, appointments, job progress, and completed repairs. Keep organized records for billing and reporting purposes.
Problem Solving: Act as a point of contact for any issues that arise during repair jobs. Work to find practical solutions that meet customer needs and technician capabilities.
Requirements:
Strong communication and interpersonal skills.
Exceptional organizational abilities to manage multiple tasks simultaneously.
Prior experience in dispatching or a similar role, preferably in a field service or repair company.
Proficiency in using scheduling and dispatching software.
A customer-centric mindset with a focus on delivering top-notch service.
The ability to stay calm and efficient in high-pressure situations.
Basic knowledge of gate repair processes and terminology is a plus but not mandatory.
As a Dispatcher, you will be a pivotal link between our customers and technicians, ensuring that their gate repair needs are met promptly and professionally. If you thrive in a dynamic and customer-oriented environment and are ready to contribute to the success of our gate repair, we invite you to join our team and be part of the journey in making gate repairs from worn to wow.
